FAQs

Why do I pay a membership fee?

Membership fees help defray the administrative costs such as website maintenance, transportation maintenance, advertising costs and other miscellaneous expenses.  In addition, membership entitles you to attend free social events that we hold at least once each month.  Members are also able to view other member profiles, participate in discussions in our forums and receive information on other senior-related news within the local community.

What is included in the activity fee?

Each activity has its own individual description found on the Events Calendar.  The activity fee typically covers any ticket or entrance fee that is required for the event and a shuttle bus ride to and from the Event.  The shuttle bus departs from the WIllow Grove Mall (Check the Activity Calendar for other stops).  Complimentary water and snacks are available for the ride.

How much are the activity fees?

Each activity is different, depending on the event.  There are a number of activities which have zero activity fees.  Others have activity fees starting at $10 and up.

Can you pick me up at my house?

If you are unable get to the the shuttle bus departure or the event itself, then we may be able to arrange a private pick-up for you for an additional fee.  Please give us as much notice as possible.  If you live in Montgomery County, TransNet is a great service where they will pick you up and drive you for as little as $3.00

Do you have wheelchair accessible vehicles?

At this time, our standard transportation is not equipped to handle wheelchairs.  On occassion, we may hire an outside transportation service which might have wheelchair accessible vehicles.  Please contact us about any specific events you are interested in.

Why do you limit the # of participants to certain events?

While we try not to limit the # of participants for a particular event, we do have to limit the # of spaces available on our shuttle bus.  Our standard ride only allows for the driver, guide plus 10 passengers.  If you would prefer to meet us directly at the Event, that is allowed.  As we grow, we hope to acquire more passenger vans to allow a larger # of participants.

How many events do you hold each month?

While we do not have a set amount, we do try to host a number of different events each month.  We try to have at least one event each week.  We hold at least one free event each month.  Additionally, we have recurring events such a Monthly Movie Night and a Foodies Night Out.  Keep an eye out on our Events Calendar as it is constantly being updated.

What happens if it rains?

Each event has it's own cancellation policy.  Please check on the event details for more information or contact us about a sepcific event in question.

Do you provide any medical support?

Our staff is not trained medically in any way.  Please be sure that you are healthy enough and in good enough condition to participate in an event. 

Is somebody from Smiles and Wrinkles there at every event?

No.  Our event calendar includes events that we organize as well as community organized events.  Community organized events are posted to allow our members to organize their attendance of community events.

Can I bring a friend?

Yes.  Non-members are allowed to join a trip as long as they are accompanied by a fellow member.  Non-members are charged a $7.50 transaction fee.  They must be over 21-years old, unless specified in the event details.

What type of vehicles do you use on activities?

Our most common type of vehicle used is a 15-passenger shuttle van.  This is the most efficient way to travel in the area.  On occassion, we may hire larger vehicles to handle a larger number of people.

Can I get a refund on my membership fee?

In the event that you would like to cancel your membership, our refund policy is as follows:  1-month memberships are non-refundable.  For all other memberships, you are entitled to 50% of the unused months remaining on your membership.  For example, somebody who signs up for a 6-month membership for $39.99, decides to cancel after day #51.  In that case, they have 4 months remaining on their membership and are entitled to 2-months refund for a total of $13.33.

I purchased a membership and I can't access the site.  What do I do?

After purchasing a membership, please check the e-mail account that you used to make the purchase.  You will receive an e-mail with an invitation to join Smiles and Wrinkles.  Please allow up to 24-hours after purchase for the e-mail to arrive.

The event I am interested in is sold out.  What do I do?

If the event you are interested in is sold out you have a couple of options.  First, please send us an email at [email protected] and let us know that you are still interested.  We will form a wait-list in case somebody drops out.  Secondly, whenever an event is sold out, we typically schedule that event again within the next month (whenever possible).  The more popular an event, the more often you'll see it on the calendar.